FastCap Forum

Torx drive

Torx drive
« on: June 19, 2017, 05:49:12 PM »
Thank you for making me terribly dislike a product I have loved for years. (powerhead screws) I never know if I will get square drive powerhead, or torx drives. I am constantly changing drivers as I have to keep 2 different ones going when changing screw size. I have also gotten batches of screws with the occasional different drive mixed in. You started this crusade some long time ago, and still seem to be doing the "switch over".
As far as the T20 drives, this was a poor decision from day 1. I break so many bits it is laughable. When I have to spend $40.00 in broken bits to install $150.00 worth of screws what is the point. ( I buy them by the 100) I have broken my share of square drives also, but nothing close to what I go through with the T20 drives.
Poor decision, you have frustrated a loyal customer that promotes your product. I wish you would have spent some time into research before you ruined this product.

Dave Stevens
Stevens Enterprises
Commercial Millwork

Re: Torx drive
« Reply #1 on: June 21, 2017, 11:30:27 AM »
Fastcap guarantees all the products for life. Your satisfaction is all we care about.  Please contact Sandi (sandi@fastcap.com or 888-443-3748).  She’ll take care of you.

Regarding the new torx drive, this is our position:

- We will supply you with all the replacement bits you need at no charge, just call the number above and they will take care of you.

- We have tested the bit extensively as well as the torx drive and we find them superior unequivocally to the square drive. I fully understand that you are having difficulties with them, but may I suggest that you are applying too much pressure and that is why they are breaking? Torx will not stripped out like the square drive. Therefore, something has to "give".  And in this case, the bit will break. All you have to do as the operator is to develop a slightly different technique to know when to stop. You do this and I believe you will come to find out that the torx is a much better solution.

However, if you decide the torx is not a good solution for you we still offer most of the po*r sizes still in square drive and we will happily send you replacement ones in square drive.  Bottom line, we want to make you happy.

I will personally look into the fulfillment/inventory issue you mentioned.  Thanks for giving us the chance to make this better.  If you want to discuss further.  Contact me directly on WhatsApp or Voxer.  Paul
« Last Edit: June 21, 2017, 11:35:18 AM by FastCap »