FastCap Forum

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FastCap Product Review / Re: Torx drive
« Last post by FastCap on June 21, 2017, 11:30:27 AM »
Fastcap guarantees all the products for life. Your satisfaction is all we care about.  Please contact Sandi (sandi@fastcap.com or 888-443-3748).  She’ll take care of you.

Regarding the new torx drive, this is our position:

- We will supply you with all the replacement bits you need at no charge, just call the number above and they will take care of you.

- We have tested the bit extensively as well as the torx drive and we find them superior unequivocally to the square drive. I fully understand that you are having difficulties with them, but may I suggest that you are applying too much pressure and that is why they are breaking? Torx will not stripped out like the square drive. Therefore, something has to "give".  And in this case, the bit will break. All you have to do as the operator is to develop a slightly different technique to know when to stop. You do this and I believe you will come to find out that the torx is a much better solution.

However, if you decide the torx is not a good solution for you we still offer most of the po*r sizes still in square drive and we will happily send you replacement ones in square drive.  Bottom line, we want to make you happy.

I will personally look into the fulfillment/inventory issue you mentioned.  Thanks for giving us the chance to make this better.  If you want to discuss further.  Contact me directly on WhatsApp or Voxer.  Paul
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FastCap Product Review / Torx drive
« Last post by dsteven3 on June 19, 2017, 05:49:12 PM »
Thank you for making me terribly dislike a product I have loved for years. (powerhead screws) I never know if I will get square drive powerhead, or torx drives. I am constantly changing drivers as I have to keep 2 different ones going when changing screw size. I have also gotten batches of screws with the occasional different drive mixed in. You started this crusade some long time ago, and still seem to be doing the "switch over".
As far as the T20 drives, this was a poor decision from day 1. I break so many bits it is laughable. When I have to spend $40.00 in broken bits to install $150.00 worth of screws what is the point. ( I buy them by the 100) I have broken my share of square drives also, but nothing close to what I go through with the T20 drives.
Poor decision, you have frustrated a loyal customer that promotes your product. I wish you would have spent some time into research before you ruined this product.

Dave Stevens
Stevens Enterprises
Commercial Millwork
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Member Connections / Re: Hey guys I'am Jake
« Last post by preslance on June 19, 2017, 03:24:49 PM »
Hi Jake, 
You posted this awhile back, but I just found this forum.  I'm a remodeler in Kansas City and I'm on a quest to find other lean disciples in my industry.  Just curious to know if you are pursuing lean in your business in Chicago?
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Ask FastCap / Re: Kaizen Foam issue
« Last post by FastCap on June 12, 2017, 05:07:33 PM »
Sorry you are having trouble with Kaizen Foam. Did you watch any of our videos (https://youtu.be/dwe0QEvG1ew or https://youtu.be/SkETpHX7WJI specifically on how to do this?  Or maybe our Hot Knife (http://www.fastcap.com/estore/pc/viewPrd.asp?idproduct=57226) would be helpful (or perhaps you already have something similar)? If you need additional assistance, please call and we can talk you through this! 888-443-3748.

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Ask FastCap / Kaizen Foam issue
« Last post by Rocketman on June 10, 2017, 11:37:23 AM »
Purchased several thicknesses of Kaizen foam and when peeling back layers, the bottom is very rough.  Not what I expected, at all.  I expected that once you made the cuts you could easily separate the layers and always have a smooth bottom to your cut-out.  Is this normal?  If it is, I'm very disappointed in the product. 
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Ask FastCap / Re: How to get associates to remember the 8 wastes
« Last post by FastCap on June 09, 2017, 08:02:34 AM »
The worst thing you ever do is make them learn it with an acronym. It is meaningless. They must understand the correct order of where waste comes from. There is no other way to teach this!
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Ask FastCap / How to get associates to remember the 8 wastes
« Last post by Moshica on June 05, 2017, 05:42:38 PM »
I am in discussion with my boss on how to teach the 8 wastes. He prefers to use an acronym and I prefer to let the people figure it out for them to remember them. Of course this is after teaching them and hands on practice. I would enjoy your ideas.  Thank you!
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FastCap Wish List / Re: 3rd hand carrying bag
« Last post by Jake on May 26, 2017, 08:33:27 AM »
Nice, I will be ordering one shortly.
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FastCap Wish List / Re: 3rd hand carrying bag
« Last post by FastCap on May 25, 2017, 07:04:59 AM »
Our third hand carry bag does have pockets on the outside for all the feet.

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FastCap Wish List / 3rd hand carrying bag
« Last post by Jake on May 24, 2017, 06:44:32 AM »
It would be great to have integrated storage for 3rd hand feet. Either in the interior or exterior. If anyone has something slick that there using please post a pic.
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